Currency and displayed prices
All prices are displayed in pounds sterling (GBP) and are the final customer prices. They include all applicable taxes, duties and charges payable by the customer in connection with the purchase and delivery. The checkout total is the total amount payable for the order. No additional tax, customs duty, import charge or carrier handling fee will be collected from the customer upon delivery.
The product price, delivery charge and total order amount will be shown before the customer submits the order.
Accepted payment methods
The payment methods currently displayed at checkout are:
- Visa;
- Mastercard;
- American Express;
- Diners Club;
- Apple Pay; and
- Google Pay.
The methods available for an individual order are those displayed at checkout. Availability may depend on the customer's device or payment provider.
When payment is taken
Payment is authorised and taken when the order is placed, subject to approval by the card issuer or payment provider. An automated acknowledgement confirms receipt of the order; acceptance occurs when we send the dispatch confirmation, unless we expressly confirm acceptance earlier.
If we cannot accept an order, we will cancel or reverse the payment authorisation and contact the customer. The customer's bank may take several working days to release a pending authorisation.
Secure payment processing
The store is hosted by Shopify and checkout is served over HTTPS. Card payments are handled by Shopify and its payment partners. Harrow & Vale does not receive or store the complete card number or card security code.
Although we and our providers use security measures designed to protect payment information, no internet-based service can guarantee absolute security.
Billing information and fraud checks
Customers must supply accurate billing and contact information and must be authorised to use the selected payment method. We and our payment providers may conduct proportionate fraud-prevention and payment-verification checks. An order may be refused or cancelled where payment cannot be verified or where fraud is reasonably suspected.
Refunds and chargebacks
Approved refunds are sent to the original payment method. Details appear in our Return & Refund Policy. If there is a problem with an order, contact us first so we can try to resolve it; this does not remove any right to contact a card issuer or payment provider.
Personal information
Our handling of payment and order information is explained in our Privacy Policy.
Contact Information
Store name: Harrow & Vale UK
Company name: GCL Ventures LLC, trading as Harrow & Vale UK
Company Address: 212 N. 2nd St. STE 100, Richmond, Kentucky 40475, United States
Warehouse Address: 4 Empire Centre, Imperial Way, Watford WD24 4YH, United Kingdom
Kentucky Organization No.: 1554057
Phone: +44 7882 511281
Email: support@harrowvale.co.uk
Monday to Friday | 09:00–17:00 UK time
We aim to respond to your enquiries within 24 hours.